Google review management
Google review management: bring the good ones up, handle the bad ones
Your customers read your reviews before they call, and Google uses them to rank your profile. We help you get genuine reviews, reply to them with care and showcase them, while optimizing your Google profile.
Our own Google reviews, displayed live
Why your Google reviews aren’t working for you
Happy customers who stay silent
Many satisfied customers never think of leaving a review unless they are asked at the right moment.
Reviews left unanswered
A negative review left without a reply weighs more than a negative review handled well.
A profile that plateaus
Few recent reviews send a weak prominence signal, to Google and to your future customers.
Google review management and Google profile optimization
Only real reviews: we never create or buy reviews. We make them easier to get, reply to them and showcase them.
- Review request strategy
The right moment and the right channel to ask for a review, without burdening your customers.
- Review replies
Careful replies, including to difficult reviews.
- Reporting abuse
Reviews that break Google’s rules are reported.
- Optimized Google profile
Categories, services, photos and posts, so your reviews sit within a complete profile.
- Reviews showcased on your website
Your Google reviews displayed live where they help people decide.
Reviews and Google profile: the heart of the local pack
For a local business, the Google Business Profile is often the first point of contact. Reviews play two roles there: they reassure the customer who is comparing, and they are among the prominence signals Google uses for the local pack.
Managing Google reviews therefore goes hand in hand with optimizing your Google profile: the right categories, detailed services, recent photos, regular posts and information identical to your website. Together, they strengthen your local SEO.
Your real reviews can also be displayed live on your website, where they help people decide. And detailed, consistent reviews help AI assistants understand your reputation.
Your reputation in three steps
Any local business whose customers compare Google profiles before choosing.
- 1
Free diagnostic
We look at your profile, your reviews and those of your direct competitors.
30 minutes - 2
Reputation plan
How to ask, reply and showcase, adapted to your business.
Within 48 h - 3
Roll-out and follow-up
The system is set up, and your reviews are tracked every month.
Monthly report
Google reviews: your questions
See plans and pricingDo you buy or create reviews?
Never. Fake reviews are banned by Google and mislead your customers. We only work with real reviews.
Can a negative review be removed?
Only if it breaks Google’s rules, and Google decides. Otherwise, a careful reply is the best answer.
How do I get more Google reviews?
By asking satisfied customers at the right moment, with a simple direct link. It is a system to set up, not a one-off effort.
Our other services
Local SEOLocal SEO puts your business in front of customers when they search for your trade in your town, on Google and on Google Maps.
AI visibilityMore and more customers ask ChatGPT, Gemini or Google’s AI Overviews for advice.
Website redesignAn ageing website slows your sales, but a poorly prepared redesign can wipe out hard-won rankings in a few days.
Website designA fast website, clear on mobile, that explains what you do and makes calling you obvious.
WordPress maintenanceUpdates, backups, monitoring and small fixes: your website stays online, fast and secure, without you having to think about it..
CRM automationQuote follow-ups, appointment reminders, request tracking: repetitive tasks run on autopilot.
StoryBrand contentA message where your customer is the hero and you are the guide.
By area, by industry and on the blog
Let’s talk about your visibility. Thirty minutes is enough to start.
We look together at your real presence on Google, Google Maps and AI. You leave with your three priorities, whether you work with us or not.